Terms and Conditions

Important Note: Please Read the below statement in blue regarding changes due to COVID-19 Pandemic in Shipping & Manufacturing that is very important for your orders and acknowledgment.

NORTHERNAXCESS GOVERN THE PURCHASE OR RENTAL OF EQUIPMENT AND/OR SERVICES.PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

The purchase or usage of any equipment and/or services implies that you have read and accepted these NorthernAxcess Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. NorthernAxcess reserves the right to modify the NorthernAxcess Terms and Conditions at any time. Notice of modifications to these Terms and Conditions may be given to Customer by posting such changes to the NorthernAxcess website located at www.northernaxcess.com.

I.PERSONAL DATA AND PRIVACY.

The use of any personal data collected or exchanged in connection with any orders for Products shall be governed by NorthernAxcess Privacy Policy as updated from time to time, the terms of which are incorporated herein by reference as if fully set forth herein. Privacy Policy can be obtained from NorthernAxcess website, www.northernaxcess.com or electronic mail.

II.CONDITIONS OF OTHER CONTRACTS.

The obligations of NorthernAxcess and the terms of services and sales under these Terms & Conditions are subject to the terms of the agreements under which NorthernAxcess purchases the Services and Equipment from Suppliers (each an "Other Contract"). To the extent fulfillment of any obligations under these Terms & Conditions is not possible or permissible under an Other Contract, the Other Contract shall prevail and such obligation shall be suspended or modified to the extent required by the Other Contract in NorthernAxcess’ sole discretion.

III.OPERATING PROCEDURES.

Customers shall follow the procedures outlined in the instruction manual(s) provided by NorthernAxcess, as well as those instructions provided by the Suppliers of Services and Equipment to NorthernAxcess. NorthernAxcess shall bear no responsibility for failure of Customers to use the Services/ Equipment in accordance with the said instructions. NorthernAxcess reserves the right to deny services to anyone at our discretion.

IV.TECHNICAL ASSISTANCE.

Any technical assistance offered by NorthernAxcess in regard to the use of any Product or Service provided in connection with Buyer’s purchases is given free of charge and only as an accommodation to Customer and NorthernAxcess will have no responsibilities or liabilities whatsoever for the content or use of such technical assistance. NorthernAxcess will only provide technical support for its own products and services. NorthernAxcess will not provide technical support for Third Party products or services that work in conjunction with its products and services. NorthernAxcess reserves the right to deny services to anyone at our discretion, specially if the person or entity is not our customer by means of a purchase or other services. If additional technical support is requested by a non NorthernAxcess customer additional fees may be required at any time within our discretion. For NorthernAxcess customer a limited amount of time is allowed or allotted on a per day basis due to business hours of operations. Outside business hours or extensive time dedicated to technical support services may have additional fees in a per hour basis if the customer has no direct or indirect assistance on certain products or services that are sold.

V.PREORDER, ORDERS, RENTALS AND CANCELLATION POLICY.

An administration fee of 10% of the total amount paid for any regular orders, rental orders or pre-orders will apply if is cancelled after 24 hours of placing order or preorder, and 20% restocking fee or rental equipment association scheduling loss fee for any rentals cancellations, or returnerable purchases. NorthernAxcess is not responsible for the delay of any preorders, or orders, or other delays within our Repair Center especially During and After Pre/Post-COVID-19 productions delays , over-demads on much of produced equipment, and consistant pricing changes during/after Post Covid-19 economic recovery. In all cases NorthernAxcess / NorthernAxcess Inc. is not responsible due to delayed releases manufacturer(s) shortage of componets, and other stocking, and shipping delays of ordered equipment and preorder equipment via online website purchasing. NorthernAxcess inc always has the right to Deny, Refuse, or Cancel service(s), or orders without explanation. Due to ALL Post-COVID-19 orders. and services we have the right to increase the listed online price , due to Post-COVID-19 economic restructuring of ALL Manufacturers, whom we ptovide equipment and services for. ALL Post COVID-19 orders should be checked with any of our sales staff to see if any price changing has accured before placing online orders. Many of the manufactureres have been known to change or Fluctuate their pricing from month to month without notice to us at NorthernAxcess or many ofther satellite tellecommunication companies. This can make correcting prices hard to do with all equipment pricing changes during this Pst-COVID-19 Era. The following terms apply for all pre-orders, orders, and other services if the manufacturer is having production delays, or price changing around the release and/or shipment of the equipment or other services. All preorders, online orders, and orders taken by phone after the period of 24 hours are subject to these terms, with any cancellation fees, Any onine orders paid for by Wire transfer, or EFT that is cancelled will have a wire transfer refund fee of $50, or more depending on the bank the wire transfers has to be refunded to. will also follow same terms.

Any and all shipping charges are not refunded. There is no refunds for prepaid cards or airtime activation fees and deposits. Deposits are only refunded upon the customer fulfilling a term of airtime service. There are also no refunding for Bench testing services for our iridium Authorized Repair Center even if customer denies any or al options presented to repair the noted satcom eqipment that was sent in for Repair via our automated RMA system which has the minimum types of Bench testing, or Labor charges. The stated Bench test fee will be charged to every satellite device. If the repair customer does not respond or pay for the Bench testing fee(s), then the damaged satellite device(s) will be forfitted, and decomissioned. Please Call our iridium Authorized Repair Center with any questions on possible delays, or you have any type of expedited wishes. However Many things even in our repair center has had slower lead times since the Post-COVID-19 time period from around April 2022 until most likely end of year 2022 Post COVID-19 time frame, and beginning of 2023. Please always stay in touch with us, throughout any needs, questions or concerns thoughout the Post-COVID-19 2022 to beginning of 2023 year for changes in any delays for certain products. You can always email Repairs@northernaxcess.com , or Support@northernaxcess.com , or call / Text us at 1-619-207-4117

VI.CANCELLATION OF SERVICE.

The customer will submit a written request no less than 30 (thirty) days prior to the requested cancellation date and send it via email to support@northernaxcess.com. Any unpaid airtime and/or monthly service fees will be charged prior to the cancellation of the contract.

*NorthernAxcess holds the right to cancel service for misuse of prepaid or postpaid satellite airtime or prepaid airtime, such as using a land BGAN sim card with prepaid or postpaid service over marine territory or used on another terminal unintended used that is not a land based terminal or also outside possible zone of use.

VII.INTERNATIONAL ORDERS.

All orders of international origin are exported from the U.S. in accordance with Export Administration Regulations. All taxes, duties, insurance, shipping charges, and other international charges and fees are the responsibility of the Customer. Information including price quotations, handling, documentation and shipping can be obtained by contacting the NorthernAxcess Sales Team. If the customer or purchaser refuses or denies to pay taxes or customs duties fees after package has already been shipped and is transit to the buyer, at that point any refund is fully at the discretion of NorthernAxcess. However all cases related to customs problems not accepting or clearing the merchandise, refunds and return of equipment will not be accepted. Some of the extra charges that will be deducted out of any possible approved refund given, will be; shipping cost back to NorthernAxcess, the payment of all duties and customs fees in which NorthernAxcess will have to pay to retrieve the package back, and the loss of any time and wages in which NorthernAxcess incurs to retrieve the package back. If the customer or buyer would like to seek a refund, then all above noted, tax duties, custom fees, shipping costs, and time and wages that NorthernAxcess incurs in the retrieval of the package will then be deducted from the refund amount in which NorthernAxcess seems fit to give in going along with our term and conditions, and return and refund policies.

*Note: Any customer or purchaser seeking refund will always go according to our return and refund policy first and then added expenses such tax duties, customs fees, and shipping will be added to standard restocking, administration, and cancellations fees.

NorthernAxcess is not responsible and will not issue refunds or accept return of the equipment, if any equipment sold is held, not cleared, or rejected by customs of any country due to a requirement of special certificates, licenses, permits or any type of document required by the customs regulation laws to release any equipment to the recipient in that country. Any certificates, licenses, permits or documents of any kind needed to own the satellite equipment device or accessories in the country that is being ship to, is the buyers responsibility.

Any customs regulations problems belong solely and 100% the responsibility of the customer, which includes any merchandise not cleared or rejected by customs. In any of these cases refunds or returns of equipment will not be granted. If merchandise of any kind is returned back to NorthernAxcess, this is the responsibility of the customer, reseller, or third party to arrange any other means of shipping the merchandise back. Shipping, and handling or other administrative fees and charges will be required in these cases.

VIII.SERVICE.

NorthernAxcess shall provide Equipment and/or Services to the Customer upon acceptance of a Customer's subscription or rental order. All orders are subject to credit verification and NorthernAxcess approval.

A.SERVICE AVAILABILITY

Services are available exclusively within the current operating range of NorthernAxcess service provider's territory(the “Supplier”). Refer to www.northernaxcess.com for details on territories where Services are available under the Customer's selected service plan (the "Service Plan").

B.SERVICE RULES:

Service and Equipment may not be used for any unlawful, fraudulent or abusive purpose and must be used as required by all applicable laws. The Customer is prohibited from storing, distributing or transmitting any unlawful material through NorthernAxcess services.

C.LIABILITY REGARDING SERVICE:

NorthernAxcess will not be liable for any damage, loss of property, personal injury, death, opportunity of earnings, any other type of loss whatsoever resulting from the customer's use of service, equipment and/or any installation thereof, including but not limited the use of emergency services such as 911. Customer acknowledges that the use of the service for any type of emergency such as medical, potential personal injury, loss of life, property damage, is at customer's own risk and that services and/or equipment may not perform properly at the event of any type of emergency listed above. This limitation also applies to acts or omission of NorthernAxcess, its supplier, agent, employees and all person for whom it may be responsible. NorthernAxcess does not guarantee the provision, consistency and quality of the service as provided by its supplier. NorthernAxcess is not responsible for any interruptions, delays, inconsistencies, or failure of the network or security breaches regardless the source of any such problem including but not limited NorthernAxcess fault or negligence.

NorthernAxcess shall not be liable to Customer, nor shall Customer make any claim against NorthernAxcess or its Suppliers, for injury, loss or damage sustained by reason of any unavailability, delay, faultiness or failure of the facilities, equipment and/or services to be provided by NorthernAxcess pursuant to this Agreement.

IX. ALL SIM CARDS AND/OR RELOADS (Also Noted As Airtime Cards).

A. Sim Card Activation Process

All NorthernAxcess prepaid and postpaid/monthly sim cards are shipped out un-activated so the customers do not lose any service while in transit and for security purposes in case the shipping courier has delays or misplacement issues of the package. Unless otherwise noted via our website, were a date can be scheduled for activation for the prepaid sim card, or an email was sent to us with prior arrangements stating that you 'the customer' are requesting the sim card to be activated on a specific date, then all Prepaid or Monthly Postpaid airtime sim cards will be activated within 60 days of the order placement if not notified. To request any type of sim card activation, please email activations@northernaxcess.com. You will receive a confirmation within 24-72 hours of the receipt of the email and activation request. If do not receive any confirmation email past 72 hours you sent the request, please contact us at 1-877-299-9931 or +1-619-207-4117.

B. NorthernAxcess Reload Sim Cards Process

We can only reload sim cards purchased at NorthernAxcess. If a reload is purchased for a sim card that was not purchased at NorthernAxcess and in the checkout process the customer agreed and marked that is a NorthernAxcess sim card, we will not be able to reload the sim card. A refund can be offered, however there will be a 4% fee of the total order charged to cover the merchant fees for refunding the order and $20 processing fee deducted from each order for our administrative handling and thereof. Customer must make sure the sim card was purchased at NorthernAxcess before purchasing any prepaid reload plan.

C. Rental Sim Cards Policies and Conditions

Information contained in any SIM card(s) (the "Card") furnished to the Customer in a rental order is the property of NorthernAxcess. The Customer agrees not to interfere with the information contained in the Card and shall promptly return the Card to NorthernAxcess upon termination of this Agreement

X.DELIVERY AND SHIPPING.

Important Note: For COVID-19 Pandemic Shipping, Manufacturer Delays, and iridium Authorized Repair Center Delays

Due to the last 2-3 years of instability around the Global COVID-19 Pandemic and Post COVID-19 Economic Recovery, it is important inform or notify all customers, when purchasing any products or services, with us at NorthernAxcess that we have been notified by all Manufacturers, Providers And Shipping Couriers that there are not guarantees or ETAs (Estimated Time of Arrivals) on any products, services or shipment during this time until further notice.

Some of the reasons for these delays and backorders are due to shortages of material, components, and a lack of personnel in all Shipping Couriers and Manufacturing Industries.

All Manufacturers and Shipping Couriers cannot guarantee delivery on stipulated dates. The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions daily, which is causing heavily impacted delays, and the ability to deliver packages locally and worldwide with their usual guarantees. This means standard and any other type of expedited delivery services are not 'guaranteed' to arrive on expected due dates.

Please note that due to the global component shortages currently happening worldwide this is affecting us a company to get products ordered to our customer in a timely manner and sometimes without have Estimates Times of Deliveries or Manufacturing. This means that our inventory until further notice is noted to all customers as being unstable, meaning it can be in stock or available at one moment and can change to out stock and not available minutes later. So please note that there will not be any Returns for shipping or manufacturing delays, because it is something noted as a shipping couriers label as "Act of God or Nature" which in this case likewise are not providing refunds for any late deliveries.

For our Repair Center, we unfortunately must notify that certain repair replacement programs or services has now been affected for the first time in many years and there will be delays in fulfilling orders until further notice. Once inventory has been received, repair orders will be fulfilled in the order they were received. For this to be maintained whatever repair or replacement program that has been approved must be paid for to be in the as received shipping que. Bench Testing is charge once diagnosis has been provided in all cases.

For all In-House Repairs we do have limited stock of parts, so if your equipment is repairable In-house then we can get your equipment back to you within most typical turnaround times. However discontinued equipment that does not have produced parts by the manufacturer at this time will likewise have much longer unexpected delays.

We appreciate your understanding that this factor is beyond our control and may result in late deliveries of your orders. Please schedule your orders ahead of time, so we can do our best in getting your orders, repairs, and rentals to you in timely manner. As long standing satellite communication company we have always valued our customers by communicating and providing loyal services evenly to everyone. You can contact us at 1-877-299-9931 for more details or if you have any questions before placing an order or requesting any type of services.

Again there will be NO REFUNDS OR RETURNS for any of the above noted Delays beyond our control on Products or Services.

Any and all shipping charges are not refunded. There is no refunds for prepaid cards or airtime activation fees and deposits. Deposits are only refunded upon the customer fulfilling a term of airtime service. There are also no refunding for Bench testing services for our iridium Authorized Repair Center even if customer denies any or all options presented to repair the noted satcom eqipment that was sent in for Repair via our automated RMA system which has the minimum types of Bench testing, or Labor charges. The stated Bench test fee will be charged to every satellite device. If the repair customer does not respond or pay for the Bench testing fee(s), then the damaged satellite device(s) will be forfitted, and decomissioned. Please Call our iridium Authorized Repair Center with any questions on possible delays, or you have any type of expedited wishes. However Many things even in our repair center has had slower lead times since the Post-COVID-19 time period from around April 2022 until most likely end of year 2022 Post COVID-19 time frame, and beginning of 2023. Please always stay in touch with us, throughout any needs, questions or concerns thoughout the Post-COVID-19 2022 to beginning of 2023 year for changes in any delays for certain products. You can always email Repairs@northernaxcess.com , or Support@northernaxcess.com , or call / Text us at 1-619-207-4117

All NorthernAxcess shipments are classified as "FOB Origin". "FOB Origin" shipping classification means that buyer/client/customer assumes all responsibility for their purchased goods immediately when the package is picked up and scanned by the shipping courier from the seller’s warehouse or location of goods.

All shipments provided by NorthernAxcess are quality control before shipment and delivered using the courier that the customer requested within the order placement. We realize that during these unpredictable times, shipping/logistics is a very sensitive and important process for the order completion. To help with this process, NorthernAxcess provides some of the best couriers in the shipping selection to complete the shipping process according to the customers shipping address (Example: P.O Box, APOs, international, domestic commercial or residential). If customer do not does want to use the available courier provided by NorthernAxcess, the customer can feel free to contact a representative for assistance with their shipping request. All shipment sent have the basic standard $100 USD insurance. Customer is responsible for requesting any additional insurance or the use or their own courier if they feel is safer and more cost effective. Any lost, stolen, mis-deliveries, or anything therein that any package is not delivered due to the couriers conditions, weather issues, force of majeure, circumstances out of the courier's control, or negligence by courier after shipment is in transit, NorthernAxcess will not be liable for any these circumstances noted above and herein. In any type of change of address or Lost/stolen/mis-deliveries of packages, is the customer responsibility to report or open a claim through couriers used to ship the order. Any changes of address done while the order is already in transit will incur additional shipping and handling by NorthernAxcess.

NorthernAxcess will use reasonable efforts to deliver the Equipment by the requested delivery time. Customer acknowledges that shipment and delivery dates provided by NorthernAxcess are estimates only and that NorthernAxcess will not be liable in the event of any delay or for failure to achieve such date. The Customer will accept the Equipment when delivered on or before the delivery time and if for any reason the Customer fails to accept the Equipment when delivered on or before such date the, Customer shall be liable for the stated charge in full. NorthernAxcess is not responsible for recipient not being available to receive delivery, incorrect addresses, phone numbers, or insufficient delivery information placed on the initial order. Subject to NorthernAxcess right of stoppage in transit, delivery of the Products to the carrier shall constitute delivery to Buyer and title and risk of loss shall thereupon pass to Buyer. Selection of the carrier and delivery route shall be made by Seller unless specified by Buyer.

If you received a package that the outside packaging has been damaged or got wet in any way, then for NorthernAxcess to assist you to open a claim for receiving damaged equipment, this package must be rejected immediately and sent back to NorthernAxcess. If package is not rejected and not reported to NorthernAxcess within the next day of delivery or being signed for, then NorthernAxcess will assume you have accepted delivery and responsibility of all equipment ordered and that all items have arrived in acceptable condition. At that point all regular Return Policies apply.

XI.FORCE OF MAJEURE.

NorthernAxcess shall not be liable for its inability to secure sufficient quantities of any Product or failure to deliver due to causes beyond NorthernAxcess; reasonable control including, but not limited to, natural or artificial disaster, riot, war, strike, delay by carrier, shortage of Product, acts or omissions of other parties, acts or omissions of civil or military authority, Government priorities, changes in law, material shortages, fire, strikes, floods, epidemics, quarantine restrictions, acts of terrorism, delays in transportation or inability to obtain labor, materials or Products through its regular sources, which shall be considered as an event of force majeure excusing NorthernAxcess from performance and barring remedies for non-performance. In an event of force majeure condition, NorthernAxcess time for performance shall be extended for a period equal to the time lost as a consequence of the force majeure condition without subjecting NorthernAxcess to any liability or penalty. NorthernAxcess may, at its option, cancel the remaining performance, without any liability or penalty, by giving notice of such cancellation to Buyer.

XII.RATES AND PAYMENT

A. All charges will be in accordance with NorthernAxcess' current rate schedule for the selected rate plan at the time of use. NorthernAxcess reserves the right to modify and/or add rates and charges from time to time, without prior notice to the Customer. All prices shown and quoted are in U.S. dollars.

B. The Customer is charged a pre-payment at the time their order is shipped which includes the first month's subscription charge, any hardware charges and applicable taxes.

C. All applicable taxes shall be added to the usage and rental/purchase price, unless the Customer provides an executed resale exemption certificate to establish exempt status as a reseller of Equipment and/or Services which meets and satisfies the requirements of the levying tax authority in question.

D. NorthernAxcess will provide Customer with monthly invoices (which may be delivered to Customer's email address) reflecting monthly recurring charges billed in advance and usage charges billed in arrears. Calls may be billed several months after they were made due to delays in receiving call records from partner networks.

E. All credit card payments will be processed on or after the 3rd day of every month. If the Customer has furnished a credit card number for the payment of charges under this Agreement, then the Customer represents that he or she is an authorized signer on the account of such credit card.

F. All amounts on invoices not otherwise automatically and successfully paid by credit card, as provided herein, are due 15 days after the date of the invoice, after which time the invoice shall be considered past due.

G. A late payment charge of 1.5% interest per month, or 20% per year, is applicable against all overdue balances. NorthernAxcess reserves the right to suspend or terminate Customer's service for non-payment of an invoice, including unbilled usage

H. The Customer shall inform NorthernAxcess of any disputes or disagreements with invoiced charges within 15 days of the date of invoice. Thereafter, the Customer shall be deemed to have waived its right to dispute charges. In addition, the Customer agrees to assume personal responsibility for all payments due in consideration of this Agreement.

I. If customer has concerns about its service performance, the Customer must formally contact NorthernAxcess Technical Support regarding the issue during their travels. In situations where the service is deemed not to have worked during travels, NorthernAxcess will be unable to provide compensation, if NorthernAxcess was not given the opportunity to troubleshoot and resolve issues during the service period.

J. Rates are subject to change without notification.

K. NorthernAxcess reserves the right to suspend and/or terminate satellite service of any Customer for the following reasons: non-payment of money owed & refusal to supply a valid credit card for ongoing service and airtime fees. Suspension will only be carried out after NorthernAxcess has made every effort to contact the Customer regarding their account status.

XIII.TERMINATION.

NorthernAxcess may terminate this Agreement at any time without notice if it suspects any violation of any term or condition of this Agreement and/or if payment has not been made when required by NorthernAxcess. The Customer shall be responsible for all charges outstanding at the time of termination. NorthernAxcess may also terminate Services in the event that an Other Contract expires or is terminated, provided that termination of the Services shall only be with respect to the Service provided pursuant to that Other Contract.

NorthernAxcess reserve the rights to terminate all possible fraudulent usage of airtime such as some of the example here below also noted above in the airtime cancellation section of these terms and conditions.

Our Operations Centre conducts frequent audits of the Inmarsat network for anomalous terminal traffic. Such as very high traffic passing through BGAN and Fleet Broadband terminals which are being used outside of their contracted scope of use (for example, maritime terminals being used on land) and / or as part of SIM banks. The traffic is then sold to other telecoms carriers, thereby bypassing the standard Interconnect path for mobile-terminated voice calls. We believe that such activity is being carried out by customers of our distribution partners in an attempt to exploit pricing differentials between Mobile to Mobile voice calls and the standard Interconnect rate for handling MT traffic.

Inmarsat considers this type of misuse to be "technological fraud" under the contracts we have with our partners. In some jurisdictions such activity may also be subject to local carrier licensing requirements and so potentially be unlawful, as well as causing reputational damage to Inmarsat. Moreover, in all cases it adversely affects our network because of the increased capacity demands as a result of double-hop.

Where such misuse is identified we may exercise our contractual rights to bar the relevant SIMs and/or terminals, and will issue invoices for the services consumed based on the actual prevailing prices for the services, rather than the lower rates that customers have been trying to access. In some instances we have already issued invoices for our lost revenues relating to this misuse, and we intend to pursue payment. We are making amendments to our distribution contracts and charging policy so that there will be no confusion on this issue.

XIV.LOSS/THEFT/DAMAGE/FRAUD.

The Customer must notify NorthernAxcess immediately regarding lost, stolen, or damaged Equipment / SIM Card / IMEI if the Customer suspects or should reasonably suspect that the Equipment / SIM Card / IMEI is being used in an unlawful or fraudulent manner. The Customer is responsible for all charges incurred up until the time of said notification. NorthernAxcess requires evidence of alleged loss or theft in the form of a police report. Upon said notification, or if NorthernAxcess suspects any wrongdoing, NorthernAxcess will terminate or suspend the Services. The Customer is prohibited from utilizing NorthernAxcess' services to compromise the security of or tamper with NorthernAxcess' system of resources or accounts on any of NorthernAxcess' computers, routers, terminal servers, modems, or any other equipment at NorthernAxcess or any other site. Use or distribution of tools designed for compromising security is prohibited. The Customer agrees to provide reasonable co-operation in any investigation of unlawful use of Services or Equipment. If Loss/Theft/Damage Protection is not purchased, the Customer will be charged the full replacement value for any missing or damaged equipment.

Inmarsat considers this type of misuse to be “technological fraud” under the contracts we have with our partners. In some jurisdictions such activity may also be subject to local carrier licensing requirements and so potentially be unlawful, as well as causing reputational damage to Inmarsat. Moreover, in all cases it adversely affects our network because of the increased capacity demands as a result of double-hop.

XV.WARRANTIES.

Duration and range of included warranties on Equipment are limited to the manufacturer's warranty. Please refer to the Manufacturer's website or product manuals/packing for more information. NorthernAxcess provides a warranty of 90 days on all refurbished and used satellite equipment. NorthernAxcess provides a warranty of 30 days on equipment repairs performed by NorthernAxcess. Equipment repairs performed by the original manufacturer are subject to the warranty terms of the manufacturer. NorthernAxcess provides no warranties with respect to the Services.

XVI.PRODUCT RETURNS.

If a request is made to return a product, the product must be in its original condition and unopened to be returned. If after opening, testing and using the equipment, then only an exchange for the exact same equipment will be done under the terms of the manufacturer warranty for defective products (Must be determined by the Manufacturer if Product is defective or not). However under the discretion of NorthernAxcess, we may choose to buy back the product at wholesale or used prices. The product must be returned within 14 days of the purchase date. If the product is not returned within 14 days of the purchase date, the sale will be considered final and non-refundable. All returned product received within 14 days of the purchase date are subject to a restocking fee of 20% of the total value of the sale; this will be deducted from the refund. NorthernAxcess do not refund the original shipping and handling that was paid on the order. All requests must be made in writing to support@northernaxcess.com.

NON-RETURNABLE and NON-REFUNDABLE products include:

ALL SALES ARE FINAL

Prepaid Airtime Cards
Satellite Phones
Car Kits
Portable docking station kits
Antennas
Cable Kits (ie: External Antenna Cable)
Fixed Satellite Phones
Fixed Satellite Voice and Data Terminals
Satellite Data & Voice Portable & Vehicular BGAN Terminals
Satellite Machine to Machine (M2M) Terminals for Satellite Remote Management
Satellite Marine Data & Voice terminals
Short Burst Data Devices & Short Burst Data Developer kit
Aviation Swift broadband Equipment and Accessories
>Aviation Swift broadband Airtime
Special order or made to order products or accessories.
Repairs, RMA Eval's, or any discontinued, used, or sellable parts used to perform your own unwarranted repair.
RMA equipment or Devices sent in for evaluation, service, repair, or maintenance

Portable Satellite Voice & Data Terminals (All Brands)

In the case of Portable Satellite Voice & Data Terminals with possible Manufacturer defect ONLY, you may first attempt to contact the manufacturer for warranty exchange or repair. If you wish for NorthernAxcess to assist with the process, then following terms will apply. The customer must pay for the return shipping to NorthernAxcess Repair Center for Evaluation and Bench Testing using our RMA form. If it is determined as non manufacturer defect, then charges of Bench Testing could be charged at NorthernAxcess discretion. If customer want to go forward with the repair of the unit, then all repair cost will be charged to the customer along with all return shipping cost. If it is a manufacturer defect, it will be exchanged with either a new, repaired or refurbished device. The time frame for receiving the exchange from manufacturer is at the discretion of the manufacturer and can take anywhere from 1 to 3 Months. The return shipping of the exchange unit back to the customer will be paid by NorthernAxcess.

Fixed Satellite Voice & Data Terminals (All Brands)

In the case of Fixed Satellite Terminal with possible Manufacturer defect ONLY, you may first attempt to contact the manufacturer for warranty exchange or repair. If you want NorthernAxcess to assist with the process of contacting the manufacturer, then the following terms will apply. The customer must pay for the return shipping to NorthernAxcess Repair Center for Evaluation and Bench Testing using our RMA form to determine if the unit has a manufacturer defect. If the unit is determined to have a manufacturer defect then the unit will be sent in for repair under the Manufacturer Warranty policies. At the point the manufacturer will bench test the unit to determine if it is a manufacturer defect. If it is a manufacturer defect, it will be exchanged with either a new, repaired or refurbished device. The time frame for receiving the exchange from manufacturer is at the discretion of the manufacturer and can take anywhere from 1 to 3 Months. If it is determined as non manufacturer defect, then charges of Bench Testing could be charged at NorthernAxcess discretion and possibly by the manufacturer if device was sent to the manufacturer for bench testing. If customer wants to go forward with repair of the unit, then all repair cost will be charged to the customer along with all return shipping cost.

XVII. Repairs, RMA Procedures, Buy-Backs, Upgrades, Returns, In/Out off Warranty Programs Repairs and Parts

RMA Process or Procedures:

Step 1: Request a RMA number from repairs@northernaxcess.com or you can also start process automatically by using our automated RMA on Repair Page. For any questions or assistance you may always Call us anytime at 1-619-207-4117 Option 2.

Step 2: Enter RMA number and Fill & Sign necessary data of this form.

Step 3: Send completed RMA form and Equipment to:
NorthernAxcess, Attention Repair Department, 333 H Street Suite 5007 Chula Vista CA 91910

Please note that return requests will only be processed with the receipt of a completed RMA form and copy of original purchase Receipt ( Please see our Sales Final list of equipment, and services here on this page ). Defect items that are under warranty will be sent back to manufacturer for testing/evaluation and for replacement /repair, as part of our iridium Authorized Repair Center, we can process some of these a little quicker than other devices. NorthernAxcess is not responsible for how manufacturers handles warranty defects such as shipping to and from, time the manufacturer takes to assess and complete process, and how the manufacturer handles replacement or repair of the warranty defective equipment. For out of warranty equipment the repair or replacement will be invoiced accordingly. For out warranty equipment repair, a quotation is provided upfront.

The filling and signing of the RMA form immediately emails us your RMA, and an account is set up while waiting for the equipment to arrive. At that time regular evaluation fees ensue. The signing, and filling out of the RMA Form authorizes NorthernAxcess, or its iridium Authorized Repair Center to evaluate all equipment, and or parts noted on this form, or requested. Once the RMA Process has been completed , and the equipment reaches us bench testing, and labor begin automatically once the phone is checked in. Once an RMA form, and the equipment reach us at NorthernAxcess or at our internal iridium Authorized Repair Center, Bench testing, evaluation, troubleshooting, and Diagnostics fees are final at the time the equipment arrives. our typical turnaround times are 5-7 days, and any equipment requested to be evaluated, and or repaired under the normal 5 day turnaround time is noted as an Expedited Service fee of $50 on top of the existing evaluation, services, and or Repairs. Any additional accessories sent in with equipment, is the responsibility of the client to note on the back of this form. At any time Do not send in any airtime card, batteries, or other accessories unless otherwise discussed and noted on the form or in a email with a repair technician. NorthernAxcess is not held responsible for the loss or usage of any SIM cards or added accessories shipped to the repair center.
There will be a minimum charge of at least $100.00 for bench testing/evaluation, firmware upgrade, & troubleshooting of equipment by NorthernAxcess unless any other price reductions are discussed between that customer on the bench testing, and a combination of repair, or purchases. Any equipment requested to be evaluated, and or repaired under the normal 5 day turnaround time is noted as an Expedited Service fee of $50 on top of the existing evaluation, services, and or Repairs. Shipping cost to and from repair center, taxes and any custom charges are responsibility of the customer, however we do ship back as 'Returning From Repair', which typically helps customs go through more easily and generally without additional charges.
For any equipment NOT under warranty, the customer is responsible for costs for any repairs, or our 'Axcess Replacement Program' replacements performed. For all equipment being reflashed, the customer agrees that NorthernAxcess and Manufacturer are not held responsible for failure of the equipment due to the sensitive & extensive reflash process. Talk to a repair tech. for questions.
If you already have a shipping account that you would like us to use upon returning repaired, or replaced equipment, then please add this shipping account to the RMA form at the end of the return shipping, & please let us know of the information, and need to use your shipping account.
Any equipment sent through our RMA procedure, such as equipment sent in for repair, in/out of warranty process/program, Buy-Back program, Upgrade program, Returns, or any other RMA that is left with a balance due to us 14 days after a diagnosis, quote, or any other finalization or notification of completion is provided it will be marked, & declared as abandoned equipment & decommissioned for said 14 days. As deemed by NorthernAxcess, the abandoned, or decommissioned equipment may be held for a maximum of 30 days, with reply or request by client. Therefore after any diagnosis for repair, or any of the above mentioned RMA form needed procedures is provided and it goes past the 14 day grace period policy, and the customer decides to proceed with the repair or other said programs, or procedures, then a first time $50 holding, & stocking fee per device will be added to the total of the original cost of the bench testing & repair, & $25 per device for every month after that for maximum 3 Month; After a period of 3 Months after diagnosis provided the equipment is owned by NorthernAxcess, marked as abandoned and decommissioned. This in the case to protect NorthernAxcess for work done that is abandoned or left at non communicative status after diagnosis.
After diagnosis is provided to customer by phone, email or text and is not paid for within 14 days, then the equipment is pulled from the repair Que. If customer calls before the 3 month grace period before the decommissioning of the equipment, then the equipment has to be re-administered back into the que and could possibly another 3 month to return repaired equipment depending on the wait status.
Any repairs put back into the Repair Que after such notices is not guaranteed by any turnaround date such as 5-7 days. If client then wished to have such equipment expedited into the Que then additional costs proceed.

If a repair done by NorthernAxcess within the 90 Day Policy is thought to have a faulty replacement part, then customer is responsible to pay the shipping cost to return the item to NorthernAxcess and fill out the RMA Form. If is determined that the replacement part used for the repair is faulty, NorthernAxcess will repair the device and pay for return shipping back to the customer. In the case that is not a faulty replacement repair part and is due to a user error of some form then customer will be responsible for the repair and shipping cost.

XVIII.CUSTOM ORDERS AND SHIPPING CUT OFF TIMES

Any order that required custom manufacturing in-house such as cable, custom bundled kits that include many different items in which part of the bundle items might be in back order status, any type of marine, vehicular or land broadband terminals that are not kept in large amount in stock cannot be guaranteed that the item(s)ordered or have already been ordered will be shipped in 1-2 business days. The new order lead time will be according to the manufacture lead time. Any orders of this kind are final and will be delivered as soon as available. Most cable orders are all custom made in-house and may take a 1-2 business to be assembled and tested. All cable sales are final and non refundable. For any orders that come in at 2pm or after pacific time will not be started or shipped until next business day. If is a custom order it can be more than one business day before shipment and any shipping fee whether expedited or not are non-refundable.

XIX.FINAL NOTES FOR ALL ORDERS AND PREORDERS RETURNS AND CANCELLATIONS

An administration fee of 10% will apply if an order or pre-order is cancelled after 24 hours of placing order or preorder, and 20% restocking fee for any returned purchases. NorthernAxcess is not responsible for the delay of any preorders due to the delayed release of preorder equipment by the manufacturer, and the following terms apply for all pre-orders if the manufacturer delays the release and/or shipment of the equipment. All preorders after the period of 24 hours applies by these terms and any cancellations will also follow same terms.

Any and all shipping charges are not refunded. There is no refund for prepaid cards or airtime activation fees and deposits. Deposits are only refunded upon the customer fulfilling the monthly term.